Copilot in Outlook
Summarise long threads, draft replies and catch up on email faster.
Since 2015
ISO 27001
5.033 Google reviews
7am to 6pm
Why Copilot training?
Licences alone do not create results
Many businesses buy Microsoft Copilot licences and then find staff barely use them. Without training, people do not know what to ask, do not trust the answers, or worry about what data they are sharing.
Our training focuses on real tasks your team does every day, so they quickly see the time Copilot can save. We also cover safe use, so AI adoption does not create new data or privacy risks.
Independently certified
We understand the importance of protecting data, and we set ourselves apart through our ISO 27001 certification and SMB1001 Gold (Level 3) certification with CyberCert. From safeguarding company data to client information, we’re dedicated to upholding the highest standards of information security.
What we cover
Practical Copilot skills for every role
Copilot in Word
Draft, rewrite and summarise documents, proposals and reports from your own content.
Copilot in Excel
Analyse data, build formulas and spot trends by asking questions in plain English.
Copilot in Teams
Recap meetings, capture actions and catch up on conversations you missed.
Prompting that works
How to ask Copilot clear questions, refine its answers and check what it produces.
Safe and responsible use
What data Copilot can see, what not to share, and how to stay within your AI policy.
Agents and skills
Go further with Copilot agents and skills
Once your team is confident with Copilot, the next step is building your own. We teach power users how to create, connect and manage agents and skills that fit the way your business works.
Build your own agents
Create Copilot agents with Agent Builder and Copilot Studio that answer questions from your own policies, procedures and documents.
Create reusable skills
Package repeatable tasks, such as drafting a proposal or triaging requests, into skills your agents and team can use again and again.
Connect your knowledge
Ground agents in the right SharePoint sites, files and data, so answers are accurate and stay within each person’s permissions.
Govern and share safely
Decide who can build, share and use agents, and keep them secure, documented and maintained.
How we deliver it
Training built around your business
Readiness check
We review your Microsoft 365 permissions and data so Copilot only surfaces what each person should see.
Tailored content
We build examples around your team’s real tasks, documents and workflows.
Hands-on sessions
Practical workshops for staff, agent-building sessions for power users, and briefings for leaders.
Adoption support
Follow-up support and tips help new habits stick, so usage grows after the training.
Who it’s for
Training for every level of your business
Whether you are trialling a handful of licences or rolling Copilot out across the business, we tailor training to your people and goals.
- Staff who want practical, everyday Copilot skills
- Managers looking to boost team productivity
- Leadership teams setting AI direction and policy
- Businesses preparing for a Copilot rollout
- Power users ready to build agents and skills
Our services
We can also help with
Why Work With Us
We don’t just fix problems — we keep your systems running the way they should. Our IT support team blends enterprise-level expertise with a straightforward, human approach. We care about your uptime, your people, and your peace of mind. With transparent pricing, specialist advice, and zero jargon, we make sure technology works for you — not against you. When you need dependable IT and cyber security that just works, Insource IT.
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Testimonials
What our clients say
5.0
33 Google reviews
The entire Insource IT team are so helpful, approachable, non-judgemental, and most importantly, knowledgeable. They will go out of their way to help you, no matter the issue.
Insource IT have your business’s best interest at heart. They’ll go the extra mile to explain where your IT budgets should be spent to keep you up to date with your industry’s security, compliance and IT standards.
Wonderful team! They are always pleasant and easy to reach, and masters at what they do. Highly recommend to anyone needing help in IT.
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