Service desk
Friendly, local help by portal, phone or email, staffed 7am to 6pm AWST on weekdays, with after-hours support available.
Since 2015
ISO 27001
5.033 Google reviews
7am to 6pm
What is managed IT?
Your IT department, without the overhead
Managed IT services means handing day-to-day responsibility for your technology to a specialist team. Instead of calling someone when things break, we monitor, maintain and improve your systems continuously, and fix most issues before your staff notice them.
For businesses with 10 to 500 staff, it is usually more cost-effective than building an in-house team, and gives you access to a broader range of skills, from service desk support to cyber security and IT strategy.
Independently certified
We understand the importance of protecting data, and we set ourselves apart through our ISO 27001 certification and SMB1001 Gold (Level 3) certification with CyberCert. From safeguarding company data to client information, we’re dedicated to upholding the highest standards of information security.
What’s included
Everything your business needs to run smoothly
Proactive monitoring
We monitor your devices, servers and network around the clock, so problems are spotted and fixed early.
Patching and maintenance
Operating systems and applications are kept up to date to close security gaps and keep systems stable.
Cyber security
Layered protection aligned to the Essential Eight, including endpoint protection and email security, with 24/7 SOC options.
Microsoft 365 and cloud
Setup, management and security for Microsoft 365, Teams, SharePoint and Azure.
Backup and recovery
Reliable backups and a recovery plan, so you can get back up and running quickly after an incident.
Network management
Firewalls, Wi-Fi and connectivity managed and secured across your offices and sites.
IT strategy and reviews
Regular account reviews and a technology roadmap aligned to your business goals and budget.
Procurement
Advice on and sourcing of hardware, software and licensing, with setup handled for you.
Pricing
What affects the cost of managed IT?
Managed IT is a fixed monthly fee, scoped to your business after a short discovery. Four things shape the price, so you only pay for what you actually need.
People and devices
How many users, laptops, desktops, phones and servers we support each month.
Security level
The protection you need, from core controls to Essential Eight or SMB1001 alignment and 24/7 SOC monitoring.
Onsite support
Whether you need regular onsite visits, multiple offices or remote and regional sites.
Systems and scope
Anything beyond the standard environment, such as line-of-business applications, operational technology or projects.
Getting started
A smooth move to Insource IT
Onboarding typically takes two to four weeks, depending on the size of your business.
Discovery
We learn how your business works and review your current systems, security and support arrangements.
Proposal
You receive a clear scope and a fixed monthly proposal tailored to your users, devices and needs.
Onboarding
We document your environment, deploy our monitoring and security tools, and introduce your team to our service desk.
Ongoing improvement
Regular account reviews keep your IT aligned with your goals, with a roadmap for upgrades and improvements.
Why Insource IT
Managed IT you can rely on
We are a Perth team that has supported local businesses since 2015. Our certifications mean we hold ourselves to the same security standards we recommend to our clients.
- Critical issues responded to within 10 minutes
- ISO 27001 and SMB1001 Gold (Level 3) certified
- Predictable, fixed monthly cost
- Offices in Perth and Melbourne
- 5.0 rating from 33 Google reviews
Managed IT vs break-fix
Managed IT
Proactive monitoring and maintenancePredictable monthly costIssues fixed before they cause downtimeOngoing security and planning
Break-fix
Help only when something breaksUnpredictable billsDowntime while you waitLittle long-term planning
Our services
We can also help with
Why Work With Us
We don’t just fix problems — we keep your systems running the way they should. Our IT support team blends enterprise-level expertise with a straightforward, human approach. We care about your uptime, your people, and your peace of mind. With transparent pricing, specialist advice, and zero jargon, we make sure technology works for you — not against you. When you need dependable IT and cyber security that just works, Insource IT.
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Testimonials
What our clients say
5.0
33 Google reviews
The entire Insource IT team are so helpful, approachable, non-judgemental, and most importantly, knowledgeable. They will go out of their way to help you, no matter the issue.
Insource IT have your business’s best interest at heart. They’ll go the extra mile to explain where your IT budgets should be spent to keep you up to date with your industry’s security, compliance and IT standards.
Wonderful team! They are always pleasant and easy to reach, and masters at what they do. Highly recommend to anyone needing help in IT.
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