Questionnaire assistance
We work through your insurer’s questionnaire with you, so every answer accurately reflects your environment.
Since 2015
ISO 27001
5.033 Google reviews
7am to 6pm
The challenge
Insurers are asking harder questions
Cyber insurers now expect specific controls, such as multi-factor authentication, secure backups, endpoint protection and staff training, before they will offer or renew cover. Questionnaires are long, technical and easy to answer incorrectly.
Incorrect answers can put a claim at risk, and missing controls can mean higher premiums, exclusions or declined cover. We help you get it right, and use the process to genuinely strengthen your security.
Independently certified
We understand the importance of protecting data, and we set ourselves apart through our ISO 27001 certification and SMB1001 Gold (Level 3) certification with CyberCert. From safeguarding company data to client information, we’re dedicated to upholding the highest standards of information security.
How we help
Support at every stage of your renewal
Gap assessment
We identify the controls insurers expect that you do not yet have, and explain the risk in plain English.
Remediation
Our engineers implement missing controls such as MFA, backups, endpoint protection and email security.
Evidence and documentation
We prepare the reports and documentation insurers ask for, ready for renewal or a claim.
Operational technology
For businesses with OT or SCADA systems, we help map, secure and describe these environments accurately.
Year-round readiness
Ongoing monitoring and reporting keep you ready, so each renewal is faster than the last.
How it works
From questionnaire to confident renewal
Review
We review your questionnaire, current policy requirements and security environment.
Assess
We highlight any gaps between what insurers expect and what you have in place.
Remediate
We close the priority gaps, starting with the controls insurers weigh most heavily.
Submit and maintain
You submit accurate answers with confidence, and we keep your controls and evidence current.
Controls insurers look for
What most insurers expect today
Requirements vary between insurers, but most questionnaires focus on a similar set of core controls.
- Multi-factor authentication on email and remote access
- Secure, tested and separated backups
- Endpoint detection and response on all devices
- Regular patching and vulnerability management
- Security awareness training and phishing simulations
Our services
We can also help with
Why Work With Us
We don’t just fix problems — we keep your systems running the way they should. Our IT support team blends enterprise-level expertise with a straightforward, human approach. We care about your uptime, your people, and your peace of mind. With transparent pricing, specialist advice, and zero jargon, we make sure technology works for you — not against you. When you need dependable IT and cyber security that just works, Insource IT.
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Testimonials
What our clients say
5.0
33 Google reviews
The entire Insource IT team are so helpful, approachable, non-judgemental, and most importantly, knowledgeable. They will go out of their way to help you, no matter the issue.
Insource IT have your business’s best interest at heart. They’ll go the extra mile to explain where your IT budgets should be spent to keep you up to date with your industry’s security, compliance and IT standards.
Wonderful team! They are always pleasant and easy to reach, and masters at what they do. Highly recommend to anyone needing help in IT.
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