IT Support
We support your office, ERP, design workstations, and shop-floor devices. Our proactive approach keeps systems patched and monitored, so issues are fixed before they stop production, with a responsive helpdesk across your shifts.
Since 2015
ISO 27001
5.033 Google reviews
6am to 6pm
When a manufacturer’s systems go down, the line stops, orders slip, and costs climb by the hour. Production now depends on IT and operational technology working together, and attackers know it. At Insource, we’re ISO 27001 certified and bring the skills, tools, and proactive approach to protect both, from the front office and ERP to the PLCs, SCADA, and machines on the factory floor.
Industry challenges
Common IT and OT challenges we help manufacturers move past
Manufacturing has been the most attacked industry in IBM’s X-Force Threat Intelligence Index for five years running. You need IT and OT that stay up across every shift, stay secure, and support growth. These are the roadblocks we regularly see.
Flat networks where office IT and factory OT are connected, so one infected laptop can reach the production line.
Unplanned downtime of ERP, MES, or line systems that stops production, delays orders, and introduces safety risks.
Ransomware aimed at manufacturers, with little visibility of what is running on the plant network.
Legacy HMIs and control PCs on unsupported Windows that can’t easily be patched or replaced.
Vendors and integrators with always-on remote access and shared logins to machines and PLCs.
Shared shop-floor devices and logins across shifts, with little control over who accessed what.
Meeting Essential Eight, DISP, and customer security requirements.
Protecting designs and IP, and backing up PLC programs and configs.
How we help
How we support manufacturers across IT and OT
We bring the expertise and tools, so your IT and OT stay connected, secure, supported, and strategic. We help with:
Cyber Security
We implement and maintain multi-layered security aligned with the Essential Eight, preventing ransomware, supply-chain attacks, and stolen logins, and helping you meet DISP and customer security requirements.
Backup and Recovery
We back up servers, ERP, and CAD data to multiple locations, along with PLC programs, HMI projects, and machine configurations, and test recovery so you can get the line running again quickly.
OT Security
We map your OT assets, separate the plant network from office IT with segmentation and firewalls, and protect legacy controllers and HMIs that can’t be patched, without disrupting production.
IT Strategy
We review your IT and OT environment to identify risks and areas for improvement, and shape roadmaps for upgrades, automation, Industry 4.0 projects, and replacing end-of-life systems on the floor.
Secure Remote Access
We give machine vendors and integrators secure, approved access with their own logins, multi-factor authentication, and logged sessions, switched on only when needed and limited to their equipment.
Why Manufacturers Work with Insource IT
- A firm understanding of how plants and production lines operate
- Practical OT security that works around your production schedule
- Friendly, straightforward, and jargon-free communication
- Responsive, reliable, and accountable IT support
- ISO 27001 certified
Independently certified
We understand the importance of protecting data, and we set ourselves apart through our ISO 27001 certification and SMB1001 Gold (Level 3) certification with CyberCert. From safeguarding company data to client information, we’re dedicated to upholding the highest standards of information security.
Testimonials
What our clients say
5.0
33 Google reviews
Working with the Insource IT team has been an excellent experience. They are incredibly knowledgeable and always willing to go the extra mile to ensure everything runs smoothly. Their expertise and professionalism make them a pleasure to work with. Highly recommend!
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